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The Company Private Limited and each of their respective subsidiary, parent and affiliated companies is deemed to operate this Website ("we" or "us") recognizes that you care how information about you is used and shared. We have created this Privacy Policy to inform you what information we collect on the Website, how we use your information and the choices you have about the way your information is collected and used. Please read this Privacy Policy carefully. Your use of the Website indicates that you have read and accepted our privacy practices, as outlined in this Privacy Policy.

Please be advised that the practices described in this Privacy Policy apply to information gathered by us or our subsidiaries, affiliates or agents: (i) through this Website, (ii) where applicable, through our Customer Service Department in connection with this Website, (iii) through information provided to us in our free standing retail stores, and (iv) through information provided to us in conjunction with marketing promotions and sweepstakes.

We are not responsible for the content or privacy practices on any websites.

We reserve the right, in our sole discretion, to modify, update, add to, discontinue, remove or otherwise change any portion of this Privacy Policy, in whole or in part, at any time. When we amend this Privacy Policy, we will revise the "last updated" date located at the top of this Privacy Policy.

If you provide information to us or access or use the Website in any way after this Privacy Policy has been changed, you will be deemed to have unconditionally consented and agreed to such changes. The most current version of this Privacy Policy will be available on the Website and will supersede all previous versions of this Privacy Policy.

If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department by email at support@dragoship.com

We want you to be fully satisfied with your purchase. If you are not satisfied, you may request a return for eligible items within 30 calendar days from the date of delivery.

1. Eligibility Conditions

• Item must be unused, unwashed, and in resalable condition.
• All original tags, seals, manuals, accessories, and branded packaging must be included.
• Proof of purchase is required (order number or invoice).
• For hygiene and safety reasons, certain categories may be non-returnable if opened.

2. Non-Returnable Items

• Perishable goods and personal care products once opened.
• Customized or made-to-order items.
• Digital products, gift cards, or downloadable content.
• Items marked as final sale, unless required by local consumer law.

3. How To Request a Return

1. Contact our support team at support@dragoship.com and include your order number.
2. We will review your request and provide return instructions and return address (if approved).
3. Ship the item within the timeframe stated in the return approval email.

4. Shipping Fees and Duties

• If the return is due to a defective, damaged, or incorrect item, we will cover reasonable return shipping costs.
• For change-of-mind returns, return shipping is the customer responsibility.
• Original shipping charges, import duties, and taxes are non-refundable unless required by law.

5. Inspection and Refund Timeline

• Returns are inspected within 5 business days after arrival.
• Approved refunds are issued to the original payment method within 5 to 10 business days, depending on bank or payment provider processing times.
• If a return does not meet eligibility requirements, the item may be sent back to you.

6. Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and your order details so we can prioritize replacement or refund support.

7. Consumer Rights

This policy is in addition to, and does not limit, any mandatory rights you may have under applicable consumer protection laws in your country or state.

Last updated: April 10, 2026